1. Introduction
Welcome to SAKHIA ("we," "us," or "our"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Information You Provide
- Name, email address, phone number
- Business information (name, description, category, location)
- Product and service listings
- Profile photos and business images
- Order and enquiry information
- Reviews and ratings you submit
Information Collected Automatically
- Device information and browser type
- IP address and approximate location
- Usage data and page views
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and operate the SAKHIA platform
- To verify seller identities and business information
- To process orders and facilitate customer-seller communication
- To send notifications about orders, enquiries, and platform updates
- To improve our services and user experience
- To prevent fraud and ensure platform safety
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Firebase (authentication, database), Cloudinary (image storage), Cloudflare (security), OneSignal (notifications)
- Other Users: Your business profile, products, and reviews are visible to customers as intended
- Legal Requirements: When required by law or to protect rights
5. Data Security
We implement industry-standard security measures including Firebase Authentication, encrypted data transmission (HTTPS), Cloudflare security headers, and role-based access controls. However, no method of transmission over the internet is 100% secure.
6. Your Rights
- Access and update your personal information
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of your data
Contact us at privacy@sakhia.in to exercise these rights.
7. Cookies
We use essential cookies for authentication and platform functionality. We do not use third-party advertising cookies. You can manage cookies through your browser settings.
8. Children's Privacy
SAKHIA is not intended for users under 18 years of age. We do not knowingly collect information from minors.
9. Contact
For privacy concerns, contact us at privacy@sakhia.in or through our Contact page.